All prospective clients are required to book the First Impression Facial to ensure we start with a solid plan in place.

As a courtesy reminder, please review our appointment policies below.

Cancellation Policy

• We require a 48-hour notice for any cancellations or reschedules.
• Appointments may be adjusted up to 48 hours prior to the scheduled start time.

Changes made within this 48-hour window will result in the following:

• Forfeiture of your deposit, which is non-refundable
• 50% of the service price for all facial services
• 25% of the service price for advanced services, including microneedling, laser treatments, and chemical peels

• No-shows will be charged 50% of the service price.
• More than three consecutive reschedules may also result in a 50% service charge.
• If we are unable to process a cancellation fee, payment will be required before booking future services.

• We understand that traffic can be unpredictable—we’ve all been there! However, if you arrive 15 minutes or more late, we will need to reschedule your appointment.
• Shortening your service will be at the provider’s discretion, but your appointment will still end at its originally scheduled time.
• You will be charged for the full appointment, regardless of any time lost due to late arrival.

We appreciate your understanding and punctuality to ensure the best experience for all clients!

All services rendered are non-refundable. Due to the nature of our products, we do not accept returns or exchanges. All sales are final.

If a product arrives damaged or defective, we are happy to offer an exchange. Please email info@facefirststudio.com with photo documentation as soon as possible, and we will assist you promptly.